How can we help?

Shopping on Trendy Deals is simple, and there's no minimum order, so you can buy a single item or fill your cart:

• Browse the categories: streetwear, sneakers and shoes, appliances, designer bags, jewellery, tools, and holidays and getaways.
• Add the items you want to your cart, then go to checkout.
• Pay by debit or credit card or with a buy now pay later option, with any shipping charge shown before you confirm.

If you're a signed-in member, your 15% discount and free express shipping are applied automatically at checkout.

You've got a few ways to pay, all in Australian dollars:

• Debit or credit card through Shopify Payments.
• Buy now pay later with Zip, Klarna, Afterpay or Laybuy, subject to each provider's own terms and approval.

Every payment is processed through secure, encrypted, PCI-compliant Shopify checkout, and we never see or store your full card number.

Once your payment is confirmed, your order is placed and you can view it from your account. We email your tracking details when the order is dispatched, which is usually within 4 to 7 business days, and tracking can take up to 24 hours to activate. If you're expecting an email from us and can't find it, check your spam, junk and promotions folders. If you're still not sure your order came through, start a Live Chat with any details you have and we'll check for you.

Because our suppliers begin preparing orders quickly, we can't guarantee changes or cancellations once an order is placed. If you need to change or cancel, start a Live Chat as soon as possible and include your order number, and we'll do our best to help if the order hasn't been dispatched yet. If it has already been dispatched, it falls under our returns process instead: change of mind is accepted within 14 days of delivery if the item is unused and in its original condition and packaging with tags and the return is approved first, and faulty items are always covered under the Australian Consumer Law.

Yes. Checkout is handled by Shopify, is encrypted and PCI-compliant, and we never see or store your full card number. We're Australian owned and operated, and we run automated fraud-detection and verification checks on orders. Signing in is passwordless too: instead of a password, we send a one-time code to your email, and your details are handled in line with our Privacy Policy.

All prices on Trendy Deals are in Australian dollars (AUD), and we ship within Australia only. The full amount payable, including any shipping charge, is shown at checkout before you confirm, so there are no surprises. If you need a tax invoice or have a specific question about GST, start a Live Chat and we'll help.

Signing in is quick and passwordless: there's no password to remember, as we simply send a one-time code to your email to sign you in (codes can take a moment and expire for security). Being signed in as a member matters at checkout, because your 15% member discount and free express shipping are applied automatically only while you're signed in. An account also lets you view your orders and manage your membership in one place. If your code hasn't arrived, check your spam, junk and promotions folders, and start a Live Chat if you still need a hand.

If you're a signed-in member, your 15% storewide discount and free express shipping are applied automatically at checkout, so there's no code to enter. Just make sure you're signed in as a member before you pay so the benefits come off your total. If you have a promotional code and it isn't applying at checkout, start a Live Chat with your order details and we'll sort it out for you.

Trendy Deals is an Australian, members-first online marketplace, and membership is an optional paid add-on that unlocks better pricing and perks on every order.

• 15% off everything storewide on every order.
• Free express shipping on your orders.
• Automatic entry into the weekly $1,000 giveaway.

The membership fee is shown at sign-up before you confirm, so you always know exactly what you are paying.

You can join from the site, and the membership fee is shown at sign-up before you confirm anything.

You can pay by debit or credit card through Shopify Payments, or use buy now pay later with Zip, Klarna, Afterpay or Laybuy, subject to each provider's own terms and approval.

We use passwordless login, so we sign you in with a one-time code sent to your email rather than a password. If you would like a hand joining, start a Live Chat.

There is no code to enter. The 15% off and free express shipping apply automatically at checkout once you are a signed-in member.

Just make sure you are signed in to your member account before you check out. If the member pricing or free shipping is not showing, start a Live Chat and we will sort it out with you.

Yes. Membership is optional, so you are welcome to browse and buy without it.

Without membership you will not receive the 15% storewide discount, free express shipping, or automatic entry into the weekly $1,000 giveaway, and standard shipping charges are shown at checkout.

That depends on how often you shop with us. Members receive 15% off every order storewide, free express shipping, and automatic entry into the weekly $1,000 giveaway.

The fee is shown at sign-up before you confirm, so you can weigh it against what you plan to buy and decide what suits you. If you are unsure, start a Live Chat and we can talk it through.

Yes, membership auto-renews so your benefits continue without interruption. You can cancel anytime from your account.

When you cancel, you keep your member benefits until the end of your current paid period. If you cannot find where to cancel, start a Live Chat and we will help.

You keep all of your member benefits, being the 15% discount, free express shipping and weekly giveaway entry, until the end of your current paid period.

After that period ends those benefits stop, and you will shop as a non-member with standard shipping charges shown at checkout. You are welcome to rejoin at any time.

As a member, you are entered into the weekly $1,000 giveaway automatically, so there is nothing extra you need to do.

Your entry continues for as long as your membership is active. For any specific questions about the giveaway, start a Live Chat.

You can pay with a debit or credit card through Shopify Payments, or choose buy now pay later with Zip, Klarna, Afterpay or Laybuy. The buy now pay later options are subject to each provider's own terms and approval. Every payment is processed through our secure Shopify checkout.

Yes. Every price on Trendy Deals is shown in Australian dollars (AUD). We are an Australian owned and operated marketplace based in Victoria, and we ship within Australia only.

At checkout you can split your payment using Zip, Klarna, Afterpay or Laybuy instead of paying the full amount upfront. Approval, repayment schedules, fees and limits are set by each provider, not by Trendy Deals, so it is worth reading that provider's terms before you choose it. If an application is not approved, you can go back and pay by debit or credit card instead.

Yes, your payment is secure. Checkout is secured by Shopify, and payments are encrypted and PCI-compliant, so we never see or store your full card numbers. As an added layer of protection, we run automated fraud-detection and verification checks on orders.

Your payment is taken at checkout when you place your order. If you use a buy now pay later provider, your repayment schedule is set by that provider under their own terms. Once payment is confirmed, your order moves into dispatch, which happens within 4 to 7 business days.

A payment can be declined for a few common reasons, and most are quick to sort out. It is worth checking:

• The card number, expiry date or security code was entered correctly
• There are enough funds and you are within any daily card limit
• Your bank has not flagged the transaction, which our fraud-detection checks can also trigger
• Whether a buy now pay later application was approved by the provider

Try re-entering your details or using another payment method. If it still will not go through, start a Live Chat and we will help.

Yes. Once you are a signed-in member, your 15% storewide discount and free express shipping apply automatically at checkout, so the total you see before you confirm already includes them. The membership fee is the amount shown at sign-up before you confirm. All amounts are in Australian dollars (AUD).

Refunds are always returned to your original payment method. Please allow 5 to 10 business days after your return is received or approved for the money to reach you. If you paid using a buy now pay later provider, the refund goes back through that same provider, and any change to your repayments is handled under their terms. If you have not seen a refund after that time, start a Live Chat.

A realistic total is about 7 to 14 business days from payment to delivery. This is made up of two stages:

• Dispatch: within 4 to 7 business days of your payment being confirmed.
• Transit: a further 3 to 7 business days on the road after dispatch.

All timeframes are estimates rather than guarantees, and remote or regional areas may take a little longer.

Trendy Deals is a marketplace, so your items ship directly from real brands and trusted suppliers rather than from a single warehouse. That means orders take a few days to process, and dispatch happens within 4 to 7 business days of your payment being confirmed. You will receive tracking by email once your order is on its way.

No. Trendy Deals is Australian owned and operated, based in Victoria, and we ship within Australia only. We are not able to deliver to overseas addresses at this time.

Yes, we deliver right across Australia, including regional and remote areas. Please allow a little extra time, as delivery to remote or regional areas may take longer than the usual estimates. All timeframes are estimates, not guarantees. If your parcel seems delayed, start a Live Chat and our team can help.

This is completely normal. A single order can include items from more than one supplier, and each supplier dispatches directly to you. As a result, your items may arrive in separate parcels on different days. If part of your order has not turned up in the expected timeframe, start a Live Chat and we will look into it.

Your shipping charge is calculated and shown at checkout before you pay, so there are no surprises. If you are a signed-in member, you get free express shipping and the cost is applied automatically at checkout.

Yes. Free express shipping is one of the standout membership benefits, alongside 15% off everything storewide and automatic entry into the weekly $1,000 giveaway. It applies automatically at checkout as soon as you are a signed-in member, so there is no code to enter. The membership fee is shown at sign-up before you confirm.

Because your items ship directly from different suppliers, the delivery options available can vary from one order to the next. If you would like to use a PO box or parcel locker, please start a Live Chat before you order so our team can confirm what is possible for your items and address.

Orders are dispatched within 4 to 7 business days of payment confirmation because items ship directly from our suppliers, then spend a further 3 to 7 business days in transit. A realistic total is about 7 to 14 business days from payment to delivery, and remote or regional areas may take a little longer.

All timeframes are estimates, not guarantees. Keep an eye on the tracking email we send when your order is dispatched, and if anything looks off outside these windows, start a Live Chat with your order number handy.

Tracking is emailed to you when your order is dispatched, and it can take up to 24 hours to activate after you receive it, so a brand new number may not show movement straight away. If you cannot find the email, please check your spam, junk and promotions folders.

If there is still no tracking within 7 business days of dispatch, start a Live Chat and we will look into it for you.

Transit usually takes 3 to 7 business days after dispatch, and remote or regional deliveries can take longer, so a short pause between scans is often normal. All delivery timeframes are estimates rather than guarantees.

If your parcel is clearly past its estimated delivery window, start a Live Chat with your order number so we can chase it up. Please also note you should report a lost parcel within 7 days of the expected delivery date.

Trendy Deals is a marketplace, so a single order can include items from more than one supplier. This means your items may arrive in separate parcels on different days, which is completely normal and not a sign anything is wrong.

Before worrying, please check:

• Whether each parcel has its own tracking email
• That every item is still within its estimated delivery window

If a parcel does not arrive within the expected timeframe, start a Live Chat with your order number and we will help track it down.

We are sorry about the mix up. Under the Australian Consumer Law, if an item is not as described you are entitled to a repair, replacement or refund, and we cover return postage for this kind of claim.

To sort it out, start a return via the Help Center or Live Chat within 30 days of receiving your order, and include your order number, a description of the issue, and clear photos. We respond within 5 business days.

Please report damage within 48 hours of delivery and include clear photos of the item and its packaging. Damaged goods are covered by your consumer guarantees under the Australian Consumer Law, so you may be entitled to a repair, replacement or refund, and we cover return postage for a fault.

Start your claim through the Help Center or Live Chat with your order number, the issue and your photos, and we will respond within 5 business days.

Risk of loss passes on delivery, including where a parcel is left via safe-drop or authority to leave. It is worth having a quick look in the usual spots first:

• Around your property, such as porches, side gates or letterboxes
• With anyone else at your address or a neighbour who may have accepted it

If you still cannot locate it, report a lost parcel within 7 days of the expected delivery date by starting a Live Chat with your order number.

The best way to reach us about your order is Live Chat, using the chat button at the bottom right of the site. Our support is handled through the Help Center and Live Chat only.

To help us sort things quickly, have your order number ready, along with any tracking details or photos if your query is about a missing, wrong or damaged item.