1. Introduction

Trendy Deals ("we", "us", "our") operates the members-first online marketplace at www.trendydeals.com.au, bringing together real brands and products across streetwear, sneakers, appliances, designer bags, jewellery, tools and holiday packages in one place. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, hold, use and disclose your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our marketplace, creating an account, taking out a membership or placing an order, you agree to the handling of your personal information as described in this policy.

2. Information We Collect

The types of personal information we may collect and hold about you include:

• Your email address;
• Your name;
• Your phone number;
• Your shipping and delivery address;
• Your order and purchase history, including membership details;
• Payment references and related transaction details (we do not store full card numbers, these are handled securely by our payment providers);
• Your IP address;
• Browser and device information;
• Usage data about how you interact with our website and services.

3. How We Collect Information

We collect personal information in a number of ways, including:

• Directly from you when you create an account, sign up for membership, place an order, contact us, or otherwise interact with our marketplace;
• Automatically through cookies and similar technologies when you browse our website;
• From third parties such as our payment providers, suppliers and fulfilment partners, and analytics providers, where relevant to your dealings with us.

Where it is reasonable and practicable to do so, we collect personal information directly from you.

4. Purpose of Collection

We collect, hold and use your personal information for purposes including to:

• Operate and manage the marketplace and your account;
• Process and manage memberships, including auto-renewal and cancellation;
• Process and fulfil your orders and purchases;
• Process payments and related transactions;
• Communicate with you about your account, orders, memberships and enquiries;
• Detect, prevent and investigate fraud and other unlawful activity;
• Comply with our legal and regulatory obligations;
• Improve our products, services and overall customer experience.

5. Disclosure of Information

We may disclose your personal information to third parties who help us operate the marketplace and deliver our services, including:

• Shopify Payments and other payment providers, to process payments;
• Hosting and infrastructure providers, including Shopify and Vercel;
• Email and communications service providers;
• Analytics providers, such as Google Analytics;
• Our suppliers, fulfilment partners and shipping carriers, so they can pick, pack, dispatch and deliver your orders directly to you;
• Professional advisers, such as legal, accounting and audit advisers;
• Law enforcement, regulators or other government authorities where required or authorised by law.

We do not sell your personal information.

6. Overseas Disclosure

Some of our service providers, including hosting, payment, email and analytics providers, may store or process personal information outside Australia, such as in the United States or other countries where they operate. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure hosting, access controls and encryption of sensitive data in transit. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies

Our website uses cookies and similar technologies to help the site function, remember your preferences, keep you signed in, analyse usage and improve your experience. You can manage or disable cookies through your browser settings, though some features of the marketplace may not work properly if you do.

9. Your Rights

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, incomplete or misleading. You may also make a complaint about how we have handled your personal information. To exercise these rights, please contact us using the details below. We will respond to your request within 30 days.

10. Direct Marketing

From time to time we may send you marketing communications about our marketplace, memberships, offers and the weekly $1,000 giveaway. We only do so in accordance with the Spam Act 2003 (Cth). Every marketing message includes a simple way to unsubscribe, and you can opt out at any time by using the unsubscribe link or by contacting us. We will action your request promptly.

11. Retention

We retain your personal information only for as long as we need it for the purposes described in this policy, or as required to meet our legal, tax, accounting and regulatory obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

12. Children

Our marketplace is intended for people aged 18 years and over. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us and we will take reasonable steps to delete it.

13. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

• Help Center: www.trendydeals.com.au/pages/help-center
• Live Chat: use the chat button on our website

Last updated: July 2026