Returns and Refunds Policy

At Trendy Deals we want you to shop with confidence. As an Australian members-first online marketplace, we bring together real brands and products from a range of suppliers and partners who dispatch your order directly to you. This Returns and Refunds Policy explains your rights, when you are entitled to a remedy, and how to request a return or refund. It applies to purchases made through www.trendydeals.com.au.

1. Australian Consumer Law Rights

Your rights under the Australian Consumer Law (ACL) come first. When you buy from Trendy Deals, our products come with consumer guarantees that cannot be excluded, restricted or modified. These guarantees apply automatically and in addition to any voluntary policy set out below.

These rights apply in every state and territory of Australia, including New South Wales, Victoria, Queensland, South Australia, Western Australia, Tasmania, the Australian Capital Territory and the Northern Territory. Nothing in this policy limits or removes any right or remedy you have under the ACL.

2. When You're Entitled to a Remedy

You are entitled to a remedy under the consumer guarantees when a product:

  • is faulty or develops a fault that is not the result of misuse;
  • is not of acceptable quality, taking into account what would normally be expected for that type of product;
  • does not match the description, sample or demonstration model shown to you; or
  • is not fit for a purpose you told us about, or a purpose the product is commonly used for.

Depending on the circumstances, a remedy may be a repair, a replacement or a refund. We will work with the relevant supplier to arrange the appropriate remedy as quickly as possible.

3. Major vs Minor Failures

The remedy available to you depends on whether the failure is major or minor.

  • Major failure: If the problem is significant, for example, the product is unsafe, is substantially different from its description, would not have been purchased by a reasonable person had they known of the fault, or cannot easily be fixed, you can choose to keep the product and ask for compensation for the drop in value, or reject the product and choose between a refund or an identical replacement (where available).
  • Minor failure: If the problem is minor and can be fixed within a reasonable time, we or the supplier may choose to repair the item. If it cannot be repaired within a reasonable time, you may then be entitled to a replacement or a refund.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage caused by the failure.

4. Change of Mind

We understand that sometimes you simply change your mind. As a courtesy, and separately from your ACL rights, we may accept change-of-mind returns where all of the following apply:

  • you request the return within 14 days of delivery;
  • the item is unused, unworn and in its original condition;
  • the item is returned in its original packaging with all tags, accessories and manuals; and
  • the return is approved by us before you send the item back.

For change-of-mind returns, you are responsible for the cost of return shipping. Some items may be excluded from change-of-mind returns for reasons of hygiene, safety or supplier restrictions. This section does not affect your rights under the Australian Consumer Law.

5. How to Request a Return

To request a return, please contact us through our Help Center or Live Chat within 30 days of receiving your order. To help us assess your request quickly, please include:

  • your order number;
  • a clear description of the issue or reason for the return; and
  • clear photos or a short video showing the problem (where relevant).

We will respond within 5 business days with the next steps, including a return address and any authorisation you need before sending the item back. Please do not return an item until your request has been approved, as this helps us route it to the correct supplier.

6. Return Shipping

Who pays for return shipping depends on the reason for the return:

  • Fault or ACL claim: Where a product is faulty, not of acceptable quality, not as described or not fit for purpose, we cover the cost of return shipping. We will provide a prepaid label or reimburse your reasonable return postage.
  • Change of mind: Where you are returning an item because you have changed your mind, you are responsible for the cost of return shipping.

We recommend using a tracked shipping service for any return, as we cannot process a refund or replacement for an item we do not receive.

7. Refund Method

Approved refunds are issued to your original payment method, for example, the card or the Zip, Klarna, Afterpay or Laybuy account used at checkout. Once your return is received and inspected, or your claim is approved, please allow 5-10 business days for the refund to appear. The exact timing can depend on your bank or payment provider.

8. Membership

Optional paid membership gives members 15% off storewide, free express shipping and entry to the weekly $1,000 giveaway. The membership fee shown at sign-up is generally non-refundable, except where a refund is required by law. Membership auto-renews and can be cancelled at any time. If you cancel, you keep your membership benefits until the end of your current paid period, and you will not be charged again after that.

9. Damaged in Transit

If your order arrives damaged, please report it to us through our Help Center or Live Chat within 48 hours of delivery. To help us resolve the issue and lodge any claim with the carrier or supplier, please:

  • send clear photos of the damaged item and the outer and inner packaging;
  • keep all original packaging until your claim is resolved; and
  • include your order number and a short description of the damage.

Once we have assessed the damage, we will arrange a replacement or refund in line with your rights.

10. Dispute Resolution

If you are not satisfied with how we have handled your return or refund, please contact us first through our Help Center or Live Chat so we can try to put things right. If we cannot resolve the matter together, you can seek assistance from the consumer protection agency in your state or territory, or from the Australian Competition and Consumer Commission (ACCC):

  • New South Wales, NSW Fair Trading
  • Victoria, Consumer Affairs Victoria
  • Queensland, Office of Fair Trading Queensland
  • South Australia, Consumer and Business Services
  • Western Australia, Consumer Protection WA
  • Tasmania, Consumer, Building and Occupational Services
  • Australian Capital Territory, Access Canberra
  • Northern Territory, NT Consumer Affairs
  • Nationally, Australian Competition and Consumer Commission (ACCC), www.accc.gov.au

This policy is governed by the laws of Victoria, Australia.

11. Contact

If you have any questions about this Returns and Refunds Policy or would like to lodge a return, please get in touch:

  • Help Center: www.trendydeals.com.au/pages/help-center
  • Live Chat: use the chat button on our website
  • Web: www.trendydeals.com.au

Last updated: July 2026