This Shipping Policy explains how Trendy Deals dispatches and delivers orders placed through our online marketplace. Trendy Deals brings together real brands and products from a range of suppliers who dispatch directly to you. Please read this policy alongside our other store policies before placing an order.

1. Shipping Locations

We ship Australia-wide to all states and territories: New South Wales (NSW), Victoria (VIC), Queensland (QLD), South Australia (SA), Western Australia (WA), Tasmania (TAS), the Australian Capital Territory (ACT) and the Northern Territory (NT).

We do not currently offer international shipping. Deliveries to remote or regional areas may take longer than the timeframes set out below.

2. Dispatch & Processing

Orders are typically dispatched within 4-7 business days from the date your payment is confirmed. Because Trendy Deals is a marketplace, your items ship directly from our suppliers and partners rather than from a single warehouse, which is why processing takes a few days.

Business days are Monday to Friday, excluding public holidays. During peak periods or promotions, dispatch may take a little longer.

3. Delivery Timeframes

Once dispatched, orders generally arrive within 3-7 business days in transit. This means a realistic total estimate of 7-14 business days from payment confirmation to delivery.

All delivery timeframes are estimates only and are not guaranteed. Deliveries to remote or regional areas may take longer than these estimates.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your order, based on your items and delivery address.

Members enjoy free express shipping as part of the membership benefits shown at sign-up. Shipping charges are non-refundable, unless a return is due to a fault covered by your rights under the Australian Consumer Law (ACL).

5. Tracking

Where tracking is available, we will email your tracking details to you when your order is dispatched. Please note that tracking information can take up to 24 hours to activate after you receive it.

If you have not received any tracking information within 7 business days of dispatch, please contact us and we will follow it up for you.

6. Multiple Suppliers

Because your order may include items from more than one supplier, those items may be dispatched separately. As a result, you may receive multiple parcels arriving on different days. This is normal and does not mean any part of your order is missing.

7. Failed Delivery

Please make sure the delivery address you provide at checkout is complete and correct, as we are unable to redirect parcels once they have been dispatched. If a delivery cannot be completed because no one is available, the address is incorrect or incomplete, or the parcel is unclaimed, the carrier may attempt redelivery, leave a collection card, or return the parcel to the supplier.

Where a parcel is returned to us or the supplier due to an incorrect address or a failure to collect, any costs of re-shipping the order may be passed on to you.

8. Risk of Loss

Risk of loss or damage to your items passes to you upon delivery, including where the parcel is left at your address under a safe-drop or an authority to leave. From that point, responsibility for the goods rests with you.

9. Lost or Damaged Parcels

If your parcel appears to be lost, please report it to us within 7 days of the expected delivery date so we can investigate with the carrier. If your parcel arrives damaged, please report it to us within 48 hours of delivery.

To help us resolve your claim quickly, please include clear photos of the item, any damage, and the packaging when you contact us. Nothing in this policy limits your rights under the Australian Consumer Law.

10. Authority to Leave

If you provide an authority to leave, or the carrier applies a safe-drop at your delivery address, your parcel may be left without a signature. In these cases, the parcel is considered delivered once left, and Trendy Deals and its suppliers are not responsible for parcels that are lost, stolen or damaged after a safe-drop or authorised delivery.

11. Contact

If you have any questions about this Shipping Policy or need help with a delivery, please contact us:

• Help Center: www.trendydeals.com.au/pages/help-center
• Live Chat: use the chat button on our website
• Web: www.trendydeals.com.au

Last updated: July 2026